Allow us to express our sincere apologies if something of the package is missing, damaged, or wrong.
Humans make mistakes, so do we. Sometimes our packing team is so busy, and they might leave something out. If you receive a product that you did not purchase, it may be that our shipping staff accidentally put the wrong product label.
When this happens, please click the button below to open a support ticket titled "Some items are missing, damaged or wrong in my package".
Please note that we do not cover any physical damage caused by users.
Support Ticket: Create a new ticket
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