Package Is Lost or Stolen

Please note that once your package leaves our warehouse, we will not have any control over it. Please contact the shipping company for tracking information.

If the tracking information shows that the package has been delivered but you cannot locate it, please confirm with your neighbor and check your mailbox first. If you live in an apartment, please check with the rental office or mailbox. 

If you still cannot find it, please contact the local post office for further assistance. We are not responsible for lost or stolen packages.

If you need documents or proof of purchase related to the order, please open the support ticket below.

Support Ticket: Create a new ticket