Please note that once your package leaves our warehouse, we will not have any control over it. Please contact the shipping company for tracking information.
There are occasions, for example, flood, rain or snow, that can significantly delay the delivery time.
When this happens, the only thing you can do is to wait patiently. If you think the shipping fee should be refunded, please feel free to contact the shipping company. For transportation delays caused by transportation companies, natural disasters, we will not refund.
Sometimes, delays are caused by our inability to ship packages fast enough. In this case, if you want to choose a refund for your expedited shipping option, please submit a ticket.
Support Ticket: Create a new ticket