Providing Quality Customer Service is our top priority. Our Betafpv Team will work toward it even though there are some obstacles like language, time difference, and holiday. Please don't hesitate to contact us, if you wanna reach out to us:
- Email: support@betafpv.com
- Click here for Technical Support: Create a new ticket
- Facebook: @BETAFPV
- Marketing Collaboration: marketing@betafpv.com
Our professional staff is available to assist you.
- Monday- Friday: 9 A.M. - 7 P.M. CST
- Saturday: 9 A.M. - 7 P.M. CST (Take Turns Weekly)
- Sunday: Closed
Comments
27 comments
Looking for a replacement Flight Controller and frame for a Beta95v2
What usual time for answer? Im waiting for 4 days for it
hello soft camera has to go in the cetus x i have already ordered 3 of them none of them fit
It's really nice to have a comment section here. I wanted to talk about my first ever purchase.
I purchased the Cetus Pro Kit with extra batteries and spent over $300. When I recieved my drone, there were firmware issues.
The headset doesn't show flight times and goes to a black bugged out screen instead. There is no LAYOUT tab in settings to even modify the OSD and the connection cuts out a bunch from the smallest bumps or flips. I checked the internals and no chips are loose.
12 days passed and my order is still not processed, it says that the address information is not enough but i usually use it on every website, what should I do?
Its been 10 days my order is not shipped and the support is not replying to my tickets.
I have created 4-5 tickets NO REPLY!!
Its been 46 days!!!! And my order is still not delivered.
Got any updates?
I finally got my drone after nearly 8 weeks
Cetus X のELRSバージョンを購入しました。
BEATFLIGHTで設定をリセットしてしまいました。
工場出荷時にもどすにはどうしたらいいか教えてください。
よろしくお願いいたします。
設定の項目があればいいのですが
I have sent several requests which have gone ignored. I paid for an item YOU canceled for whatever reason or excuse. Now I need my money back since the item was cancel on YOUR behalf. When can I expect a FULL refund for the order I placed on August 25 2023. Today is September 3 now 9 days later and I still haven’t been able to get a proper response from this lame customer service. I NEED MY MONEY BACK ASAP!
Reading the post on here it looks like this is a scam. many people are reporting a long length of time after placing an order and no response from support after creating several tickets which has also been my case. If you are considering placing an order think twice!! Please read these messages and see how many peale are not getting what they paid for. IU should have ordered from a third party instead lie Ali express.
I have sent over 10 support request and the only thing Betafpv does is close all my tickets marking as Resolved. This is pure bullshit. I just got scammed out of my money and apparently there isn't jack I can do about it.
Es el peor servicio que tenido en mi vida, es un error comprar con esta marca cualquier producto que ofrecen no acepten reembolsos por que nunca llegan y ademas tampoco me llegaron los drones y baterías
Gaste mas de 400 dólares en un pedido y lo pedi para el día del viernes negro 24 de noviembre del 2023 y hoy es 10 de enero del 2024 y aun no recibo respuesta
Los números de seguimiento son falsos y están generando una mega estafa con las personas que comprar en el este sitio
SI VAS A COMPRAR
NO COMPRES ACA
ESTAFA
precaución
I notice a lot of people having issues with their order and thinking this company is a scam.
BETAFPV IS NOT A SCAM! THEY ARE LEGIT!
I got my drone from them and had issues which they resolved. They sent me a replacement part for my defective part. It took a few werks to receive my order but it was well worth the wait.
If it wasn't winter and snowy where I live, I'd be flying a lot more!
Hello, I created a ticket 18 days ago, and for 5 days no one has answered me. Can you help me? Thank you
Hice un pedido el 3 de diciembre de un don y baterías, el día 27 me llego solamente la batería y el pedido se marcó como realizado, sin que me hubiese llegado el dron.
Escribí a soporte técnico y me han dicho que cuando sepan algo me escribirían, me da a mí que no voy a ver ni el dron ni el dinero, basura de soporte técnico, no pediré nunca más
Pretty horrible experience so far
I order the items and it’s been 26 days no update nor I even didn’t know they have send the item . Poor customer service and support . At this point I even don’t know am gonna receive the product . They never reply for refund too . Before ordering from here rethink
Its been more than 10 days my order is not shipped and the support is not replying to my tickets.
What a bad experience of buying from your company guys... Iam so happy that i used paypal protection because i saw here a lot of peaple with similar problem..
What a terrible company. I just got scammed out of $300. I have submitted many support tickets, but none have gotten a reply. How are they allowed to do this? It won't even let me cancel my order. Someone please help.
The product did not arrive on time due to the holidays. Now that I have finally received it, some parts were not working properly. However, the response was quick, and the customer service was good. I hope everything will be fine from now on.
I paid $400 and they canceled my order will not respond. Will not ship my order out or anything. They took my money and said your on your own. Do not order from this company.
Place order Jan 23 2025 at Lava Batteries. Received in Ukraine Feb 19 2025. Tracking work with delay, I think, so after reading comments there it was nervously :) But all is OK. Less then month its normal term for batteries shipping. Thx for betafpv.com.
Im not worried about $20 batteries im wooed about the 3 drones and charger i ordered they canceled my order and I haven’t it a refund or anything
They either send me my items or refund me
DO NOT BUY FROM THIS SITE!
Bought a 231$ drone from Betafpv, on the 19th of January, order was shipped on the 20th of January, has of today the 11th of March I still haven't received my order.
The tracking show no updates since the 05th of February, so since then i have been in contact with Betafpv's customer support, which has been the most frustrating endeavour. They asked me to do their work for them reaching out to the logistics company which said it had to be the seller to ask for an inquiry, and also called my local customs number to see if they had my stuff all with no success.
After all this i decided to cancel my order and ask for a refund, betafpv customer support goes has me going around in circles, saying i need to show proof that i didn't receive the order, even though they have access to the shipment tracking that shows that i haven't received it, also they asked me that if i receive the order to send it back which i agreed to.
Still after more than 15 emails back and forward they still haven't given me my refund and continue to drag on the issue.
Please sign in to leave a comment.