Best customer service is guaranteed when you purchase BETAFPV products. Our customer service team will give you a quick and satisfying response as soon as we get your ticket during weekdays.
Betafpv.com offers a (30) day manufacture defect warranty, starting from the date the product(s) was delivered to the customer. If more than 30 days have passed since receiving your purchase, unfortunately, we can’t offer you a refund or exchange.
For merchandise was confirmed as genuinely defective（Product Design problem & Quality issues）, we will ship out a replacement free of charge directly. The consumer will not be charged any fees for approved warranty service.
In almost all cases, we will work with you to debug your issue first.
Each claim should have all proof of defect by means of a photo or video showing clearly the defect of the product. Please create a ticket to send us photos or video of your product, a detailed description of your issue, and a description of what you have already done to fix it. We are happy to solve any problem you may meet.
NOTE: If you purchase Betafpv Products for Self-assembly, Only Betafpv Products enjoy those policies. The refund amount is limited to the purchase price of the item.
Electronic component Special Instructions
- FC / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX) are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon installation or dismantle, modifications, power surges, electrical fire, or water damage.
Batteries carry a (30) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage, or water damage. Once approved, options of replacement or refund will be provided. Please dispose of the damaged battery in a safe manner.
- FPV Cameras
FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, options of replacement or refund will be provided.
NOTE: It is highly recommended that you inspect the products ordered upon receipt and identify and report any issues BEFORE you try to fly, modify, construct, or use the product.
*We do not accept ALL kinds of returns.
*All sales are final.
- Warranty Policy
All defective merchandise, unless otherwise indicated, enjoy the privilege of a lifetime warranty. However, it does not cover physically damaged merchandise.
To better figure out the best solution for defective parts, all replacements are required to have an RMA list. Which includes SKU, Name, Quantity, and clear pictures or videos.
- Return & Replacement Policy
BETAFPV takes 100% responsibility for all defective merchandise. Both gratis return or replace are acceptable.
If you want a refund, we will return it at your purchase price. While if you prefer a replacement, we're willing to bear the shipping fee for your side to make up for the loss.