If a problem occurs from a defect in the product an exchange or store credit will be issued a (30) day manufacturer defect warranty. BETAFPV holds the right to refuse any products which have been deemed to be damaged by the customer and not related to a manufacturer issue.
A replacement or store credit will be offered if a problem occurs from a manufacturer defect. Products purchased from BETAFPV official website are covered by a (30) day manufacturer defect warranty. BETAFPV holds the right to refuse any products damaged by the customer and unrelated to a manufacturer issue. Problems with the below situation will not be covered by a (30) day warranty.
- Issues caused by flashing third party firmware not approved by BETAFPV.
- Issues caused by tampering with the electronic component on FC, Receiver, TX&TX Module, VTX, or others.
- Issues caused by non-recommended parts.
- Other issues unrelated to a manufacturer defect diagnosed/detected by BETAFPV technical support.
Proof is needed for a defective product. Customers need to provide defect proof to check and confirm problems, otherwise, we may not be able to cover you under the warranty policy.
Note: Only product bought from BETAFPV is covered by warranty if you purchase BETAFPV product for self-assembly.
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Products not specifically listed, for example, antennas, monitors, hardware, and general accessories are covered by a warranty against manufacturing defects.
RTF Kit / BNF Drones
In the occurrence of a malfunction, BETAFPV will repair or replace it with an original or similar model. If a replacement model is unavailable a store credit may be issued instead. BETAFPV holds the right to refuse any return which shows signs of; modification, fire/water damage, electrical short, or general misuse. BETAFPV suggests examining everything thoroughly before supplying battery power.
FC / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX) are covered by a manufacturer defect warranty. It does not cover the following: user error, damage to the components upon installation/dismantle, modifications, power surges, electrical fire or water damage.
The warranty covers DOA (dead on arrival) and manufacturing faults. Excludes batteries that show signs of misuse, overcharging, impact damage or water damage. Once approved, replacement and refund alternatives will be provided. Please dispose of the damaged battery in a safe manner.
The warranty covers DOA (dead on arrival) and manufacturing faults. It does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, options of replacement or refund will be provided.
*The right of final interpretation of the warranty policy resides with BETAFPV
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