Need a Refund or Exchange

First of all, if you ordered a product from us and it was unopened, you can simply submit a ticket within 14 days when you receive it. Or if you need an exchange, the operation is the same as above.

Please note if the product has been opened, we will not be able to properly refund you.

And the shipping fee is on your side for the products that are unopened and intact.

Second, if you received a defective product, and you preferred to return the items to get a refund or replacement. Please check with the staff for more details.

According to the policy, the warranty for defective products is 30 days and only the replacement is free for the customers.

Support Ticket: Create a new ticket

Here are our return points around the world:

North/ South America

Name: Iron Quad Inc-BETAFPV 
Add. : 1701 E. Edinger Ave, Suite A5, Santa Ana, CA, 92705 United States
Tel: 714-259-0662

European

Name: Shopem-BETAFPV
Add. : SHOPEM BV Aron de Haas Balgweg 6, Breezand, Noord-Holland, 1764KB Netherlands
Tel: 0031625542908

Non-EU countries please mark "Returned Package From Official Website" on the package

Asia: Japan

Name: Helimonster-BETAFPV
Add. : 7-579-6 Itaya, Tsuchiura City, Ibaraki Pref, 300-0007 Japan
Tel: 819069282714

Note: Southeast Asian customers send to Hong Kong

Oceania: Australia/ New Zealand

Name: Buzz Hobbies-BETAFPV
Add. : Unit 2 21 Prestige Parade Wangara, WA, Australia
Tel:  +61 403907078

Hongkong

Name: Yuen Kam Chun-BETAFPV
Address: Shop 33-11, L2, TAIPO PLAZA, HONG KONG
Phone No: 94869630