Have you ever experienced the following situation? Trying to trace the parcel status but found out that the tracking link and number don't work at all.

We believe that its's really frustrating and disappointing. Thus, we think it's necessary to update our shipping page to make clarification for you guys.


Note: Shipping information is updated.---2018/11/05

  • Battery Shipping Service to Germany has recovered.
  • We have found a proper courier to ship battery to Korea, which takes 10-15 days for the parcel to reach you.


Countries & Area That We Can't Offer Battery Shipping  

We can't ship the battery to the following countries and areas: Indonesia, South Africa, Israel, United Nations Emirates,Puerto Rico, Hawaii, Alaska and South America.


Shipping Method

All of the parcels are shipped by air. 

Two shipping methods are provided for you now. 

  • Standard Shipping
  • Expedited Shipping (DHL)

If you choose expedited shipping, you need to pay extra 20USD shipping fee.

If your choose standard shipping, then the shipping fee depends on the value of your orders. If you order is less than 30USD, you have to pay 5 USD for shipping fee. Free shipping is offered if your order is over 30USD.


Parcel Type

The parcels are classified into two types.

  • Parcel A  Not includes any batteries / includes only one battery attached to the micro drone/ .(eg:1pc 75X drone+ 2pcs frames)
  • Parcel B  Includes mainly batteries(the battery is separates from the micro drone ) (eg:2pcs 300mah 2s batteries+ 1pc 75x frame)


Parcel A

Parcel B

Courier

Different couriers are used to ship the parcels depending on your parcel types.

Please check out the following information about the details.


Tracking Information for Parcel A


Shipping from Chinese Warehouse (Shenzhen)
Area
Destination
Time
Remark
North America
USA
7-15 business days
Tracking link
Canada
Puerto Rico, Hawaii, United States Virgina Islands, Alaska
7-25 business days
Mexico
10-20 business days
Tracking link
South America
Brazil
10-20 business days
Tracking link
Argentina
Chile
Europe
UK, France, Germany, Netherlands, Austria, Belgium, Ireland, Hungary, Poland, Czech Republic, Portugal, Italy, Spain, Greece, Finland, Sweden
7-15 business days
Tracking link 
Denmark, Switzerland, Norway, Russia Belarus, Ukraine
7-20 business days
Tracking link
Asia
Japan
3-7 business days
Tracking link
Korea
7-25 business days
Tracking link
Singapore, Malaysia, Indonesia, Philippine, Thailand, Vietnam, India
10-20 business days
Indonesia(No battery included)
You can buy battery from our local dealer
United Nations Emirates, Israel
7-10 business days
Tracking link
Oceania
Australia
7-10 business days
Tracking link
New Zealand
7-20 business days
Tracking link
Africa
South Africa
10-25 business days
Tracking link can't be offered


Tracking Information for Parcel B

NoteWe are terribly sorry that the tracking link given below can not be used to trace parcel status right away.

          It takes about 3-7 days for the parcel status to be updated online, which means you have to wait for the parcel status to be updated online. Sorry for any inconvenience caused in advance.

Shipping from Chinese Warehouse (Shenzhen)
Area
Destination
Time
Remark
North America
USA
7-15 business days
Tracking link
Canada
Europe
France, Netherlands, Austria,Switzerland, Belgium,Denmark, Ireland, Hungary, Poland, Czech Republic, Portugal, Italy, Spain, Norway, Luxembourg, Slovakia
15-20 business days
Tracking link 
UK, Germany, Greece, Sweden, Finland, Russia, Ukranie
10-15 business days
Tracking link 
Asia
Japan
7-15 business days
Tracking link
Korea
10-15 business days
Tracking link
Singapore, Malaysia,Philippine, Thailand, Vietnam
10-20 business days
Indonesia(No battery included)
You can buy battery from our local dealer
Oceania
Australia
7-10 business days
Tracking link
New Zealand
7-20 business days
Tracking link


Following countries can not be offered tracking link or number

Singapore, Malaysia, Indonesia, Philippine, Thailand, Vietnam

The ETA for these countries is about 3-7 days.


How To Track Your Parcel

Find your tracking number on the Shopify and then input the number in the tracking link we provide.


Can't Find The Tracking Number Or Link

If you can't find the tracking number or link, please click here to create a ticket on the support page, we will respond to you as soon as possible.


Destination Not Showed In The Table

The table only shows part of the destination country which we provide shipping service, right now, we can ship the parcel to all over the world. So don't worry when you find your country is not in the table.


Returned To Sender Issue

If you notice that your parcel has been returned to the sender, this issue might probably arise from the battery parcel, due to the strict battery delivery to your country. To solve your issue, please click here to contact us.